Are all products eligible for Autoship?
Yes!
Are prescription items refundable?
We are unable to take returns or offer refunds on prescription products due to state and federal laws prohibiting pharmacies, including those providing home delivery, to resell prescription products, even if unopened. For food, we offer a guarantee on all items. If your order arrives damaged or in any way defective, or if your pet refuses to eat the food, please call Vetsource at (877) 684-3294 for a replacement or refund. You don't need to return the item – you can donate it or safely discard it.
Can Coupons or Rewards be used on Pharmacy orders?
No, Coupons and Rewards cannot be applied to Pharmacy orders.
Can I order my pet's prescription at a Pet Supplies Plus store?
Can I pick up my pet's prescription order at my local Pet Supplies Plus store?
No. Prescription food and medications will be delivered directly to you.
Can I place my prescription order on the Pet Supplies Plus website?
Can I schedule my pet's prescription to be delivered regularly?
Yes. With Autoship, you can schedule deliveries of your pet's prescription food and medications at your convenience. Shipping is free for all prescription Autoship orders.
How can I provide my prescription?
When ordering online, you can select your veterinarian to request their approval on your prescription during checkout. Vetsource will obtain your veterinarian's approval. You must have an established relationship with the veterinarian you select at checkout.
Some vets require you to pick up a prescription and mail it to Vetsource. If that is required, you will be notified on the Order Confirmation page.
- For medications, write your order number & phone number on the original copy of your prescriptions and mail to: Attn: PSP Approvals, Vetsource, 17014 NE Sandy BLVD, Portland, OR 97230.
- For nutrition, write your order number & phone number, and email an image of the prescription to rx@vetsource.com.
How do I order my pet's prescription online?
Once you have selected your veterinarian and the product(s) they have recommended for your pet, a prescription request is routed to your veterinarian for approval. Once approved, your prescription will be shipped to your door.
How long does it take to process a prescription if I select my veterinarian before ordering?
Vetsource will immediately contact your veterinarian to review the prescription request. Typically, veterinarians respond to prescription approval requests within a few business days. If a response isn't immediate, Vetsource will attempt to get the prescription approved for up to seven days before your order is canceled.
Is delivery available to my address?
Yes. We ship pharmacy items directly to your doorstep. You do not need to live within 7 miles of a Pet Supplies Plus store to qualify for prescription delivery. Vetsource ships to all 50 states except for pet food deliveries to Alaska and Hawaii.
Is Pet Supplies Plus a licensed pharmacy?
No. Pet Supplies Plus has partnered with Vetsource to fulfill prescription medications and food orders.
What if I want to order a pharmacy item and something else from the Pet Supplies Plus website?
If you need a pharmacy item and a non-pharmacy item, you will need to complete two separate transactions. All pharmacy food and treat products ship free. Other orders (prescription medication orders and all orders on the Pet Supplies Plus website) will only receive free shipping if each transaction is greater than $35.
What is Vetsource?
Vetsource and Pet Supplies Plus have teamed up to make it easy for you to shop for prescription-based products you need to keep your pets healthy. Vetsource makes it easy for veterinary practices to approve customer prescriptions seamlessly.
What types of pharmacy products can I purchase?
Prescription medications and food for dogs and cats are available for purchase.
When can I cancel my prescription order?
You may cancel your order while it is in "Awaiting Approval" status. Please visit the Account Info page on the
pharmacy site to check your order status at any time.
Where are pet prescriptions fulfilled?
Prescription medications are fulfilled and shipped from Vetsource's pharmacy in Portland, OR. Food products may also ship from Portland, OR or directly from our food partners who have multiple warehouse locations across the country.
Why do prescription items need veterinarian approval?
Both medications and food require a prescription from a veterinarian who has seen your pet within the last year. This Veterinary Client Patient Relationship (VCPR) is necessary to make sure the medication, food type or dose is appropriate for your pet and is required before a purchase can be made.
Will I be able to track my order status online?
You will receive a confirmation and track number once your order has been shipped. If you would like to get the status of your order, please visit the Account Info page on the
pharmacy site. Please allow up to 24 hours for the order to appear. If you have any questions about your order, you may also contact Vetsource at (877) 684-3294. Please have your order number available.
Will I get free shipping on every Autoship order?
Yes. All Autoship orders ship free.
Will I receive progress updates relating to my order?
Yes. We will keep you informed via email updates while your prescription order is being approved, processed and delivered.
Will my login for Pet Supplies Plus work on the Vetsource website?
No. You must have separate accounts for each website.