When We Help?

Who We Help?

You can cover a specific vehicle with Vehicle Cover.  This covers the vehicle, the driver (whoever that may be) and up to 4 passengers.  You can also add up to four vehicles that are registered to your household to the same policy saving you time and money.

Alternatively you can choose Personal Cover (one named person).  With this policy, any vehicle that the named person is driving or travelling within is covered, together with up to 4 people travelling in the same vehicle.  You can add up to four people in your household to the same policy reducing your premium and keeping your policy in one place.

Our vehicle cover policies allow you unlimited call outs during the term of the policy.

Where We Help?

Our Roadside and Local Recovery policy covers you for breakdowns anywhere in the UK except breakdowns at your home address or within a mile of your home.

If you think you may need assistance at your home address or within a mile from your home as well, you will need to select Home Start (this can be selected as an addition to Roadside and Local Recovery or as part of a Complete UK Cover) when you use the quote engine.

Vehicle cover is available for many European Territories for an annual policy (vehicles up to 9 years old) and single trip (vehicles up to 13 years old). Please see our European Benefits page for full details.

How We Help?

All our policies include one hour's Roadside Assistance to try and get you mobile again. If unfortunately that's not possible we will transport you and up to 4 of your passengers to the nearest repairer (for our Roadside and Local Recovery policy with or without Home Start that will be a repairer within 7 miles of your breakdown).

If you select National Recovery and Onward Journey (which you will have if you purchase Complete UK Cover) we will take you to the nearest repairer (although the nearest repairer does not need to be within 7 miles). However, if that repairer cannot fix your vehicle by the end of the working day, we will transport you, your passengers and your vehicle to the policy holder's address or your original destination. Alternatively, we can deliver your vehicle to a repairer in either of those locations.

Other Ways We Help

All our policies include :

• Message Relay

  We can make two telephone calls to your friends, family or business associates to inform them of possible delays.

Our National Recovery and Onward Journey (which is part of our Complete UK Cover) policies also include :

• Replacement Hire Car / Transport Costs

  If you are more than 50 miles from home, to get you and your passengers home or to your original destination, we may arrange and will pay up to £50 per day towards a hire car for up to 2 days or cover the costs of your public transport..

• Bed and Breakfast

  If you are more than 50 miles from home and the accident happens late at night, the policy can cover up to £75 (including VAT) per person and £250 in total for the cost of overnight accommodation in a local hotel while repairs are completed..

What Is Not Covered?

We only cover vehicles under 16 years old (13 years old for European Single Trip)

• The First 72 Hours

  We sell an insurance policy to protect your vehicle and its occupants against the risks of experiencing an unexpected breakdown. The cost of our policy is far cheaper than paying for a breakdown service if you do suffer a breakdown.

  In an effort to prevent people who have already broken down attempting to buy a policy to benefit from the prudence of others (which would then raise premiums for everyone), our policy restricts claims for incidents arising during the first 72 hours from the time of purchase.

• Look After Your Vehicle

  No one wants to experience a breakdown, so you should always ensure that your vehicle is properly serviced in accordance with the manufacturer's guidelines, especially if you are embarking on a long journey. Like most breakdown policies, we cannot cover vehicles which have not been properly serviced.

• No Replacement Parts

  We do not cover the cost of replacement parts.

• Specialist Equipment

  The policy does not cover specialist off highway recovery or winching costs (for example, where the vehicle has overturned or is without wheels).