Your groceries, delivered to your door

How delivery works

Explore the sections below to find out all you need to know about delivery and how to get started. 

• Delivery options 
• Delivery times and prices
• Partner delivery
• Same day delivery
• Notifications 
• You may not need to be home 
• Remote deliveries 
• Bagging options 
• Cancellations or modifications 

Delivery options

Start by setting your shopping method. Choose Delivery, enter your postcode or suburb, and from there you can select a delivery slot that suits. 

If you're not already logged in, we may prompt you to register or log in. But once you do, your log in will stay valid for several months. 

Delivery times and prices

All deliveries are free when over $250

Partner delivery

You might notice a Partner delivery label against some delivery slots. Our partners are third-party providers who help us to get more deliveries out to more customers. Need a fast delivery? Our partners can usually help. Just ensure your address is accessible or leave clear instructions for the driver where to leave your order. You’ll need to be contactable by phone in case the driver can’t find your address. You may also be required to be present at the time of delivery to show identification to the partner driver where your order contains liquor, tobacco, or similar products for the purposes of verifying your age and/or identity. You may also be required to be present at the time of delivery to show identification to the partner driver where your order contains liquor, tobacco, or similar products for the purposes of verifying your age and/or identity. Learn more about the third-party providers that we use, and the information that we share with our partner delivery companies. 

To get an order delivered same-day, you'll need to book it in no later than 11am. Please note, this is subject to availability and our same-day slots sell out fast.  

Notifications

Once your order has been scheduled for a delivery van and ready to be delivered to you, you’ll be emailed an estimated time of arrival. Unexpected things, like traffic, can alter our arrival time. If your order is running late we’ll do our best to notify you via SMS.

You may not need to be home!

If you’re going to be out, we can leave your order at your delivery location. Select Unattended delivery when prompted through the checkout. You can make requests like, "Leave it on the porch." You can’t choose an Unattended delivery if you have liquor or tobacco items in your order – for these  you must be present at the time of delivery to show identification to our drivers or our third-party partners. 

Remote deliveries 

Remote delivery is now offered in most areas of Australia that are 100kms or more away from a Coles store. When you enter your address for delivery, you'll be shown a list of distributors/transport providers we currently work with, who deliver by road, air and barge.

Fees will vary depending on your location and we'll show you these when you select your delivery slot. We charge you for boxing your order and taking it to a third party location. Your transport provider will charge you a fee for delivery and this cost is determined by them. You will need to pay the delivery fee separately and direct to your transport provider. 

Packing options

Depending on your local store, you might see two packing options.

1. No bags (currently unavailable). Your groceries are delivered in a crate which you can unpack using your own bags at delivery. This means that you can't book an Unattended delivery if you're choosing no bags. 
2. Paper bags. Your groceries are packed in reusable paper bags which cost $1.50 per order. If you book an Unattended delivery, your order will be bagged.

REDcycle soft plastics recycling paused as of 9 November 2022

Since 2012, Coles has partnered with REDcycle to collect and recycle household soft plastics. However due to current industry-wide challenges with soft plastics recycling, REDcycle has advised that all plastic collections will stop from 9 November 2022 until further notice. 

This means Coles won't be able to accept soft plastics recycling until we can make an alternative arrangement. 

Coles is committed to our Together to Zero Waste ambition. We're working with government, industry and our sustainability partners to find a long-term solution for soft plastics recycling as soon as possible. 

Learn more about the pause to REDcycle recycling

Cancellations or modifications

If you need to change your order after the cut-off time, contact us on 1800 455 400. Any orders cancelled after the cut-off time may incur a $30 cancellation fee.  

Help Centre

Want to follow up a delivery order or know in more detail how it works? We’ve got answers to all your questions.

Find delivery information in our Help Centre